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Refund and Returns Policy

Refunds will issue refunds if:

  • We have made a product or shipping error
  • The customer cancels the order BEFORE the order is shipped*

*Unusually large quantities or specialty products may not be refundable even prior to shipping – in these cases we will contact you to confirm your purchase intention, after which time the order will not be refundable. can not issue refunds if:

  • The order is for prescription goods.
  • The customer cancels an order AFTER it has been shipped. Please review your order carefully before placing the order.
  • Customer error (i.e. the customer ordered the wrong item, wrong shipping address provided, etc.) and error was not corrected prior to shipping.
  • The item was returned by the country of destination due to import restrictions not being met or the parcel was unclaimed.
  • The order has already been shipped and is delayed due to customs. Financial risks related to customs are assumed by the customer.
  • The customer refuses the order upon delivery.


  • If a parcel has been damaged in shipping and is returned to us by the delivery company we will resupply the goods or otherwise make it right.

Have questions?

For more information, contact us.

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