This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.Pharmacy.ca (the “Site”) .
Guidelines
Central Medical Pharmacy Inc. operating as Pharmacy.ca is a licensed pharmacy in the province of Ontario, Canada. The Pharmacy is regulated under the Ontario College of Pharmacy. All information provided is used in compliance with the guidelines and regulations set forth by the Ontario College of Pharmacy.
Pharmacy.ca also operates in compliance with federal and provincial laws and regulations such as PIPEDA and PHIPA.
Our Commitment to Children’s Privacy
Protecting the privacy of our children is especially important. For that reason, we never knowingly collect or maintain information at our website from those we know to be under the age of 13, and no part of our website is structured to attract anyone under the age of 13.
Non-Personal Information We collect
Non-personal information is collected and used in a manner that is not identifiable to an individual. When you visit the Site, we may automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we may collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
Personal Information We collect
When you make a purchase, attempt to make a purchase, complete a form or email through the Site, we may collect certain information from you, including but not limited to, your name, billing address, shipping address, payment information, email address, and phone number.
How do we use your Non-Personal Information?
The use of Non-Personal Information includes but is not limited to:
Improving Site design: We may use device and browsing information to optimize our Site, for example by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns.
Statistics and Marketing Analytics: We may compile and use aggregate, non-identifiable data about the use of services and products purchased though the website. Such aggregate statistics, that do not personally identify an individual, may be used to generate learnings and may be made available to third parties. We will not disclose anything that may be used to identify any individuals to a third party.
How do we use your Personal Information?
The use of Personal Information includes but is not limited to:
Fulfilling Orders: We use the Order Information that we collect generally to fulfill orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).
Marketing Communications: If you opt-in to receive marketing communications from us, we may use your email address to keep you up to date on our products and services. We may use your personal information to aid us in selecting individuals who are suitable candidates to receive a particular coupon, promotion, survey or offer from us.
GDPR Compliance
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. Additionally, if you are a European resident, we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests. Additionally, please note that your information will be transferred outside of Europe, including to Canada and possibly the United States and other countries.
Data Retention
Personal Information will be retained for as long as it remains necessary for the identified purpose or as permitted or required by law or regulation, which may extend beyond the termination of our relationship with you. We may also retain certain data as necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally-identifiable data, account recovery, or if permitted or required by law or regulation.
Cookies
A cookie is a very small piece of text that is placed on your computer’s hard drive. The purpose of a cookie is to let us know when someone visits or revisits our website. This text, by itself, merely tells us that a previous visitor has returned; it doesn’t tell us anything about who you are, your e-mail address, or anything personal. If you are part of a special group of preferred clients, it allows our computers to recognize your computer or device as such and display the relevant information that reflects your preferred status. Cookies help us evaluate how people use our Site, what areas they frequent, and what areas they don’t.
Unlawful Use
We reserve the right to cooperate with local, provincial, national and international authorities in any investigation requiring either personal information (including any personal information provided online by you on our Site) or reports about unlawful user activities such as, but not exclusively, fraud on this Site. We also reserve the right to report and pursue fraudulent activities on our Site without limitation to action(s), scope or jurisdiction.
Security
The security of your Personal Information is very important to us. To prevent unauthorized access, to maintain data accuracy, and to ensure correct use of information, we implement a variety of measures, such as technical, contractual, administrative, and physical security measures, which are designed to protect and secure the Personal Information that we collect online.
As part of your interactions with our website, some of data may be stored with third party service providers (such as Zendesk, ShipStation, or others) who may use secure servers in the United States of America and/or other countries. With that exception, all data associated with our website is stored in secure servers in Canada. Our privacy policy applies to all personal data collected, used and stored, and is also be subject to laws of the country and jurisdiction where the data resides.
All credit card data is transmitted using Transport Layer Security (TLS) encryption to protect any credit card information you provide while completing your transaction with us. In order for TLS security to work, you must use an TLS-enabled browser. For more information about TLS, see (https://en.wikipedia.org/wiki/Transport_Layer_Security). The website uses a Level 1 Compliant Payment Card Industry Data Security Standards (PCI DSS) third party payment gateway that employs ‘payment tokenization’ and encrypts data at rest with AES-256. Our website does not store any information about your credit card, except a random and special string of characters which serves as a secret token from the credit card payment provider.
You are also responsible for helping to protect the security of your Personal Information. Please do not provide your Pharmacy.ca account information or your password to others. We will never ask you to provide such information to us by email.
Please note that regular e-mail is not encrypted and is not considered a secure means of transmitting any personal and sensitive information, including credit card numbers or personal health information.
Changes
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.
Contact Us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by mail using the address details provided at the bottom of this page.
